Frequently Asked Questions
We know choosing care can feel overwhelming, so we’ve gathered a few quick answers to help guide you.
Home care focuses on non-medical support - like personal care, companionship, mobility assistance, and help around the house. Home health care, on the other hand, is medical care provided at home by nurses or therapists after a hospital stay or doctor’s order. At Absolute Home Care Agency, we provide non-medical home care that helps seniors stay safe, comfortable, and independent at home.
While most of our clients are seniors, home care is not just for older adults. We also support individuals recovering from surgery or illness, adults with disabilities, and families who need short-term help during challenging times. Our care plans are flexible and designed for anyone who needs extra assistance at home.
The cost of home care in North Carolina depends on the type of services, the number of hours needed, and the level of support required. On average, families find that in-home care is more affordable than assisted living or nursing homes - especially since care can be customized. At Absolute Home Care Agency, we work with families to create affordable plans that fit their budget.
In some cases, yes. Medicaid and certain insurance programs may cover specific types of in-home care, especially if they’re related to medical needs. Many families also choose private pay for flexible, non-medical services. We’re happy to review your options and help you understand what coverage may be available for your loved one.
For many families, home care is the more affordable choice because you only pay for the hours and services you need. Unlike assisted living, there are no large monthly facility fees. Home care also allows seniors to stay in the comfort of their own home, which often leads to a better quality of life.
Absolutely. We understand that every family’s situation is unique, so our care plans are flexible and tailored to your needs. Whether you need just a few hours a week or daily support, we’ll work with you to design a plan that provides the right balance of care and affordability.
Yes. Every caregiver goes through a thorough background check and screening process before joining our team. We also provide training and ongoing support to ensure caregivers meet the highest standards of safety, professionalism, and compassion.
Yes - we encourage it. We want you and your loved one to feel completely comfortable with the caregiver chosen. During the consultation, we’ll discuss your needs and preferences, and we can arrange for you to meet the caregiver before regular services begin.
We do our best to provide consistency by matching seniors with the same caregiver whenever possible. Building trust and familiarity is important for both clients and families, so we prioritize continuity of care.
Yes, we can arrange extended or around-the-clock care depending on your loved one’s needs. Whether you require a few hours a day, overnight care, or full 24/7 coverage, we’ll work with you to create a schedule that keeps your loved one safe and supported.
In many cases, services can begin within just a few days of the initial consultation. After we learn about your family’s needs, we’ll create a care plan and match you with the right caregiver so you can start receiving support as soon as possible.
Yes. We offer hourly, part-time, and full-time schedules that can be adjusted as your loved one’s needs change. Whether you need short-term help or ongoing support, our care is flexible and designed to fit your family’s lifestyle.
We proudly serve families across Orange, Durham, Wake, Vance, Granville, Person, and Chatham counties. This includes communities like Chapel Hill, Durham, Cary, Roxboro, Henderson, and surrounding areas. If you’re unsure whether we serve your location, just reach out - chances are, we do.
We regularly review care plans to make sure they still meet your loved one’s needs. If health, mobility, or routines change, we’ll adjust the plan to provide the right level of support. Our goal is to grow with your family so care always feels personalized and dependable.
We combine professional standards with genuine compassion. As a licensed and insured agency, we provide affordable, personalized care with caregivers you can trust. Families choose us because we focus on dignity, comfort, and peace of mind - ensuring seniors can remain where they’re happiest: at home.
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Our team is always here to answer your questions and help you get started with affordable home care you can trust.
